Urban Company Native M3 Pro review: 3-year warranty and great looks, no hot water
Urban Company Native M3 Pro at ₹25,499: 3-year unconditional warranty and a 6 L steel tank, but no hot water and an in-tank UV LED with no published power or dose.
- Tested for Testing in progress
- We bought this unit
Where to buy
- Official store ₹25,499Check price
Prices checked 31 Oct 2026. Prices change often. Plain retailer links — we earn no commission when you buy.
Disclosure: Draft: specs come from Urban Company’s listing and a hands-on review by a third party. Our own measurements are in progress and the scores are provisional.
The verdict
The Urban Company Native M3 Pro pairs RO with a 6 L steel tank and a 3-year unconditional warranty for ₹25,499, and it looks the part. It has no hot water, its in-tank UV LED is unproven because no power or dose is published, and the warranty depends on Urban Company servicing your pin code.
Best for
- Buyers who want the longest warranty and minimal maintenance for three years
- Homes in cities Urban Company covers well, with borewell or municipal water up to 2,000 TDS
Skip it if
- You want hot water from the purifier
- You live where Urban Company service is thin or run by third-party technicians
What we like
- 3-year unconditional warranty covering filters, pump, PCB, display and more, at any input TDS; 10-year warranty on the tank
- RO with copper, alkaline and mineraliser stages, a 6 L food-grade SS 304 tank and input TDS up to 2,000 (the 10-stage count includes the in-tank UV LED)
- Filter life of 18,000 litres or 3 years; no routine service visits needed in the warranty period
- Best-in-category display in a hands-on review, with TDS readings that matched the reviewer’s meter
- Keeps dispensing during power cuts
What we don’t
- The UV is an LED inside the tank, not an in-line UV lamp; Urban Company publishes no wavelength, power or dose that we could find, and we found no independent test, so we do not count it as a proven disinfection stage
- No hot water
- Service network is thin outside larger cities, with third-party technicians in many areas, and coverage depends on your pin code
- Complaints exist: one buyer reported poor installation and unexplained TDS readings on the M2 Pro, and an earlier review had an installer no-show
- Filter life is calculated from sensor signals, not measured directly; Wi-Fi is needed at setup and the app stops updating offline
- Flow roughly halves on battery, no drip tray in the box, and it is bulkier than the M1 and M2
Score breakdown
- Purification and water quality
- 6.5
- Hot water and features
- 6.5
- App and monitoring
- 7.5
- Warranty and service
- 8.0
- Value
- 8.0
In this review
How we tested
We compare premium purifiers on the same checklist: purification and input-water limits, hot water, mineral control, what the sensors measure, how good the app is, warranty and service, and price. Specs here come from Urban Company’s listing and a published hands-on review; our measurements are being added.
Purification and build
RO with copper, alkaline and mineraliser stages, a 6 L SS 304 tank, input TDS up to 2,000 and a 25 L/hour rate. Urban Company counts a UV LED in the tank among its ten stages (see the UV question below). Filter life is quoted as 18,000 litres or three years. A reviewer found about 60% recovery on low-TDS water, closer to 1:1 reject on 750 TDS water.
The UV question
The M3 Pro’s UV is an LED inside the tank, not an in-line UV lamp that treats water as it flows. Urban Company markets it as keeping stored water hygienic, but we could not find a published wavelength, optical power or dose, and none of the reviews we found tested it. UV disinfects only at a sufficient dose, and a UV LED leaves no residual protection, so a low-output LED in a stationary tank cannot be assumed to do much. In our assessment it is unproven and may be very low power, so we do not count it as a disinfection stage and we scored purification accordingly. By comparison, the Boon Homie Pro lists an in-line UV stage (UV ProGlow); we have not measured that either, and both need a proper wavelength and power check. We will update this page when we can measure the LED or Urban Company publishes validation data.
What it lacks
There is no hot water. If that matters to you, the Boon Homie Pro, AO Smith Z9 and Eureka Forbes Aspire Blaze all have it.
What the app and sensors tell you
The app shows input and output TDS, filter health, warranty status and consumption history, and the unit’s display readings matched a reviewer’s handheld meter. As with any purifier, TDS is a conductivity reading: it shows what the RO removes but not bacteria, pesticides or heavy metals. Filter life is calculated from sensor signals rather than measured, and the app needs Wi-Fi at setup and stops updating offline.
Warranty and service: the catch
Three years unconditional is the longest in this comparison and it is the main reason to buy. It only works if Urban Company services your pin code, and a hands-on reviewer found the network thin outside bigger cities. Complaints we found are individual, and include a poor installation and an installer no-show.
Should you buy it?
Buy it if you want the longest warranty, a handsome unit and no hot water, and Urban Company services you well. If hot water or a proven service network matters more, look elsewhere.
Key specs
| Type | Water purifier, RO + UV, countertop/wall |
|---|---|
| Purification | Listed as 10 stages: RO, copper, alkaline, DualFlow Mineraliser and a UV LED inside the tank; UV wavelength, power and dose not published |
| Tank | 6 L food-grade stainless steel (SS 304) with UV LED |
| Hot water | None |
| Mineral control | Mineraliser fitted; a reviewer found it adds little meaningful mineral content |
| Input TDS limit | Up to 2,000 mg/L |
| Purification rate | 25 L/hour; 48 W; about 60% recovery on water under 500 TDS |
| Sensors and what they measure | Input and output TDS (conductivity) and usage; filter life is calculated from sensor signals, not measured directly. TDS does not detect bacteria, pesticides or heavy metals |
| App and IoT | Urban Company app: TDS, warranty details, filter health, water consumption history, service alerts; Wi-Fi needed at setup, no updates offline |
| App rating and reliability | No dedicated store rating found. A hands-on review found the display TDS matched a handheld meter; one reviewer-scored installation and service 7/10 |
| Display | Dot-matrix display on the unit |
| Warranty | 3 years unconditional (filters, pump, PCB, display, adaptor, tap); tank 10 years; one reviewer reports a ₹7,000 kit at year 3 renews it for 3 more (not confirmed officially) |
| Running cost | Nothing in the first 3 years; renewal kit reported at ₹7,000 |
| Service | Urban Company service by pin code; installation took about 90 minutes |
| Reported price | ₹25,499 on Urban Company (₹25,999 on Amazon per a tracker) |
| Claims to verify | The in-tank UV LED’s effectiveness (no wavelength, power or dose published); Urban Company’s "9-year savings" claim, 2,000 TDS validation across 300 tests and the ₹7,000 renewal kit are not independently verified |
Questions buyers ask
Does the Native M3 Pro have real UV purification?
It has a UV LED inside the tank, not an in-line UV lamp. Urban Company does not publish the LED’s wavelength, power or dose that we could find, and we found no independent test. UV only disinfects at a sufficient dose, so we treat the tank LED as unproven and rely on the RO stage. We will update this when we can measure it or Urban Company publishes validation data.
Does the Urban Company Native M3 Pro have hot water?
No. It dispenses ambient purified water only. Look at the Boon Homie Pro, AO Smith Z9 or Eureka Forbes Aspire Blaze if you want hot water.
What does the Native M3 Pro warranty cover?
Three years, described as unconditional, covering filters, pump, PCB, display, adaptor, tap and fittings at any input TDS, plus 10 years on the tank. It depends on Urban Company servicing your pin code.
What does the Native app actually measure?
Input and output TDS, usage and filter health. TDS is a conductivity reading, so it shows what the RO removes but not bacteria, pesticides or heavy metals. Filter life is calculated from sensor signals, not measured directly.
Are there complaints about Urban Company Native purifiers?
Yes, a few. One buyer reported poor installation and odd TDS readings on an M2 Pro, and an earlier review had an installer no-show. A hands-on reviewer notes service is thin outside larger cities. These are individual accounts, not a measured failure rate.
